Introduction
- Plantasia Tropical Zoo is a large glass house, located in a retail park in the heart of Swansea city centre. The venue is wholly indoors, and visitation is not affected by adverse weather conditions. The temperature in the main area is maintained at a minimum temperature of 18 degrees celsius. It is worth noting that high external temperatures may also increase internal temperatures above the 18 – 22 degree target.
- The majority of the venue is level ground and wheelchair accessible.
- The venue adopts a one-way system throughout.
- Mobile phone signal is good in most areas, and public wifi is available.
- Due to zoo regulations, pets are not permitted access, with the exception of assistance dogs. Prior notice of visit is advantageous.
- There is no induction loop at the venue.
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- Located in central Swansea, public transport is good, with the main bus and train stations less than one mile away.
- A large car park surrounds the venue, with over 700 spaces available. 50 spaces are allocated for disabled parking and 7 for parent toddler parking.
- There is a drop off / pick up area for coaches, situated next to Plantasia.
- Visitors to the retail park are allocated 2 hours free parking. This can be extended for valid ticket holders within Plantasia. See staff for details.
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- Toilets are situated next to the gift shop on entry.
- Additional toilets are located in the Underground Area near the exit. An accessible toilet with baby change facilities is found here.
- There are no adult change or hoist facilities available.
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- Level access to reception, retail area and Cafe Canopy.
- This level is accessible to wheelchair users.
- If required, seating is available in the cafe area.
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- The area is dimly lit but lighting is sufficient to enjoy safely.
- It is situated on ground floor level, and is accessible for wheelchairs.
- Automatic doors allow easy access to the main Rainforest area.
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- The path is on a gradient in some areas but accessible for wheelchairs and pushchairs.
- Automatic doors provide easy access and exit to the Arid zone.
- There is limited seating available in the main area.
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- Access to the waterfall lookout and some interactive games may be restricted.
- The Education Room may be closed when schools are visiting.
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- All signage is bilingual; Welsh and English
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- Carers will be admitted free of charge (proof of eligibility required).
- Disabled visitors are charged at a concessionary price.
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Carers and Accompanying Persons
Where a customer is accompanied by a carer, support worker, or other person assisting with their personal care needs (“Accompanying Person”), that Accompanying Person is responsible for providing direct, continuous supervision of the customer throughout their visit. This applies to all activities and all areas of the premises unless an alternative supervision arrangement has been agreed upon in writing with the site manager beforehand. Our staff provide general oversight of the facility but do not assume responsibility for an individual customer’s personal care or one-to-one supervision. Accompanying Persons must remain within sight and reasonable proximity of the customer at all times and must not leave them unattended. Before use, Accompanying Persons must familiarise themselves with site-specific safety information, activity guidance, and emergency procedures relevant to the customer’s needs. Failure to provide adequate supervision may result in the customer and/or Accompanying Person being asked to leave the premises. We accept no liability for injury, loss, or harm arising from an Accompanying Person’s failure to fulfil their supervisory responsibilities.
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T: 01792 474555
E: [email protected]
W: www.plantasiaswansea.co.uk
A: Plantasia Tropical Zoo, Parc Tawe, Swansea, SA1 2AL
- Below Ground: Ground floor level – all wheelchair accessible. Automatic doors allow easy access to the Forest Floor.
- Forest Floor: Forest floor is fully accessible, providing full visibility of reticulated python. Access to the ant nest tunnel is restricted.
- Arid Climate: Arid climate area is fully accessible via door. Visibility of meerkats, tortoises & bearded dragons is unrestricted. Access to the meerkat tunnel is restricted.
- Understory: Understory area is fully accessible via door, Visibility of marmosets is unrestricted. Rainforest interactive games accessible to wheelchair users.
- Canopy: Canopy walk through is accessible. Waterfall lookout not accessible to wheelchair users. Visibility of macaw unrestricted.
- Watering Hole: Watering hole fully accessible. Visibility of caimans and Koi carp unrestricted.
- Restricted Areas Killer plant house – unaccessible with wheelchair
- Tree House – unaccessible with wheelchair
- Waterfall Lookout – unaccessible with wheelchair
- The paths and walkways around Plantasia Tropical Zoo are accessible for wheelchair users and pushchairs.
- Toilets and Accessible Nappy and Sanitary Facilities: Three toilets are available, one male, one female, and a disabled toilet. The female toilet and disabled toilet provides sanitary bins plus a nappy bin and baby changing facilities.